Customers may request a return within 30 days after receiving the order.
Return requests submitted after the 30-day period may not be accepted.
2. Return Address
All approved returns must be shipped to:
20010 STRATHERN ST WINNETKA CA 91306
3. Return Requirements
To qualify for a return, products must meet the following requirements:
– Items must be returned within 30 days of delivery.
– Items must be unused and in original condition.
– Products must include original packaging and accessories.
– Products must not show signs of use, damage, washing, or modification.
– Used products or products that affect secondary sales cannot be returned.
4. Return Shipping Responsibility
For quality-related issues, including defective or damaged products caused by the seller, we will cover the return shipping cost.
For returns caused by personal reasons, such as incorrect selection, change of mind, or no longer needing the product, the customer is responsible for return shipping costs.
5. Refund Processing
Once we receive and inspect the returned item, approved refunds will be processed within 3-5 business days.
Refunds will be issued through the original payment method used for the purchase.
6. Non-Returnable Items
The following items cannot be returned:
– Used products
– Products that cannot be resold due to customer use or damage
– Items returned without approval
– Items missing original packaging or components
7. Return Approval
Customers must contact customer support before sending any return. Unauthorized returns may not be accepted.
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